VNA receives 5-Star rating for patient satisfaction from CMS (Center for Medicare and Medicaid Services)

VNA reported a 5-Star rating in patient satisfaction for the July Care Compare update.  The star ratings come from the patient experience of care survey, also called the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey.   

 

The HHCAHPS survey tool seeks to evaluate patients’ experiences with home health agencies (HHAs) using data from clients (or the family or friends of clients) that have been cared for by the agency. The HHCAHPS Survey star ratings report clients’ experiences of care ranging from one star to five stars. Five stars is the highest rating, reflecting the best client experience.  

 

“We are living our WHY? Statement and the patients are feeling optimal quality of life,” says VNA CEO Lundy Fields. “It’s the love and compassion we bring into every patient encounter.”   

 

Denise Clark, director of Clinical Services in Brevard County, concurs. “Our clinicians provide excellent care and excellent service – at the end of the day, it is all about the patient. Our VNA clinicians dedicate themselves to the care and treatment of their patients and promote wellness and healing,” she says.

 

 

The Visiting Nurse Association (VNA), a registered 501(c)(3) non-profit organization, provides home healthcare services—including Medicare-reimbursed and private-duty nursing; home health aides; physical, speech, and occupational therapy; in-home companions; and personal transportation—throughout Indian River and Brevard Counties. The agency is also a licensed hospice provider in Indian River County, offering end-of-life care in patients’ homes, local hospitals, nursing homes and assisted living facilities, and the VNA Hospice House. The VNA also provides community wellness services such as flu vaccinations, no-cost blood pressure/blood sugar screenings, and speakers on health-related topics for local community groups. For more information, please visit www.vnatc.com/care.