VNA receives five-star rating in patient satisfaction

The Centers for Medicare and Medicaid Services (CMS) just announced their April-June 2023 Home Health Compare Survey Results, and the Visiting Nurse Association (VNA) achieved the highest rating in patient satisfaction. The non-profit home health agency achieved 5 stars in patient satisfaction, giving VNA the highest overall rating of all home healthcare agencies in Indian River County.

“I love seeing the patient recognition for our team of dedicated and passionate clinicians. We strive every day to earn the trust and privilege to serve this community with the highest levels of care,” says VNA President & CEO, Lundy Fields, MBA, CNA.

The 5-star rating system allows patients and caregivers to easily compare home health agencies in their area. According to CMS, it is the first national standard for collecting information on patient experiences that enable valid comparisons among all home health agencies. Star ratings range from 1 to 5 and demonstrate how a home health agency stands up to other home health agencies.

Patient satisfaction ratings are based on patient experience scoring: overall care, communication between provider and patient, provider professionalism, medication education and future recommendations.

Home Health Compare (HHC) data is available online at There, information about the quality of care provided by "Medicare-certified" home health agencies throughout the nation, is available to the public. “Medicare-certified” means the home health agency is approved by Medicare and meets certain federal health and safety requirements.

VNA offers Medicare-reimbursed home healthcare and is the only non-profit home care agency in Indian River County. Individuals who are discharged from the hospital after a surgery or have been diagnosed with a chronic illness benefit from the skilled nursing and rehabilitation services the VNA offers. To learn more about how the VNA cares for Indian River County, please visit or call 772-567-5551.

About the VNA
The VNA of the Treasure Coast provides home healthcare services—including Medicare-reimbursed and private-duty nursing; home health aides; physical, speech, and occupational therapy; in-home companions; and personal transportation—throughout Indian River County. The agency is also the only licensed hospice provider in Indian River County, offering end-of-life care in patients’ homes, local hospitals, nursing homes and assisted living facilities, and the VNA Hospice House. The non-profit organization also provides community health services such as flu vaccinations, no-cost blood pressure/blood glucose screenings, and education on health-related topics in various settings. 


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